AA
Anon A

1 reviews | Active since Dec 2014

02 Dec 2015, 13:40

DISGUSTING SERVICE AND *****

I AM ABSOLOUTELY DISGUSTED IN THE SERVICE I HAVE RECEIVED. CALL CENTRE AND STAFF IN <br> GENERAL.<br> <br> 1.Account Numbers- I received an account number that was still in use with debit orders going off- took me 6 months to get cash back. <br> 2. Who does these checks? who ensures that these account numbers are not in use or attached to other companies? <br> 3. To date, debit orders are still going off- Call in for help, calls dropped, eventually get through to someone who said they have reversed the debit order but was not done this is about the 11th time. <br> 4. My money has still not been reversed and please don't tell me about your 0-24hour turn around time , I have threatened standard bank before and received it within minutes, meaning we don't have to wait for 24 hours. ( so why have this process in place)<br> 5. I also find out that I have been calling in to request statements yet I have not been doing so?? I have now come to the conclusion that there is definitely ********** activities within the bank. I mean its evident by the lack of communication, flawed ***** department. Who is your senior risk officer? Compliance? I will never recommend Standard bank or products to anyone ever!!

0
Replies (1)
Standard Bank
Standard Bank's reply03 Dec 2015, 09:43
Official
Hello KinoWHATE,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
***
*** (fax)
***