PK
Phumelele K
1 reviews | Active since Aug 2021
16 Nov 2025, 14:35
Disgusting service and dishonesty
I am utterly disgusted with the level of service I have received. I cannot believe I am being treated this way when all I am asking for is basic clarity. Instead of answers, I am met with silence and avoidance ,raising serious concerns about whether your employee was in fact dishonest.
Four of your consultants have contacted me, yet not one of them has actually assisted me. They keep passing the buck, and no one seems willing to take ownership of the issue. What is going on in your business? This level of disorganization and dishonesty is unacceptable.
I am now being told that I must contact the sales department myself to get answers. Why should I have to do that? Is it not your responsibility to investigate the matter and provide feedback, especially when there is a potential case of dishonesty involving one of your employees? Any reputable business would handle a complaint internally and follow up with the customer.
This constant runaround makes it feel like everyone is aware of the issue but no one wants to take responsibility for it. I have sent three emails, made it explicitly clear that I do not want phone calls, and requested that all communication be done via email,yet my instructions have been ignored. When I do receive a call, no one provides any assistance.
This is extremely disappointing. Your service is unacceptable, unprofessional, and far below the standard any customer should expect.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
16 Nov 2025, 14:41Dear Phumelele,
Thank you for reaching out to us.
Please note that a phone call is essential as it allows us to obtain the necessary information to address your matter accurately.
Additionally, our process requires proper authentication to ensure we can action and escalate your request appropriately.
Additionally, our process requires proper authentication to ensure we can action and escalate your request appropriately.
Alternatively, we recommend visiting your nearest branch for further assistance.
Thank you for your understanding.
Standard Bank's reply16 Nov 2025, 14:41
Official
Dear Phumelele,
Thank you for reaching out to us.
Please note that a phone call is essential as it allows us to obtain the necessary information to address your matter accurately.
Additionally, our process requires proper authentication to ensure we can action and escalate your request appropriately.
Additionally, our process requires proper authentication to ensure we can action and escalate your request appropriately.
Alternatively, we recommend visiting your nearest branch for further assistance.
Thank you for your understanding.
PK
Phumelele K's updateReviewer Update
19 Nov 2025, 12:58I have already emailed all relevant details to ***
and I require a response via email only.
I cannot take phone calls at work, and despite requesting email communication, multiple consultants have phoned me without providing any assistance. I’m extremely frustrated with having to repeat the same information.
Please respond in writing to the email address I used previously and assign someone who can resolve this matter without further calls or transfers.
and I require a response via email only.
I cannot take phone calls at work, and despite requesting email communication, multiple consultants have phoned me without providing any assistance. I’m extremely frustrated with having to repeat the same information.
Please respond in writing to the email address I used previously and assign someone who can resolve this matter without further calls or transfers.
PK
Phumelele K's update19 Nov 2025, 12:58
Reviewer Update
I have already emailed all relevant details to ***
and I require a response via email only.
I cannot take phone calls at work, and despite requesting email communication, multiple consultants have phoned me without providing any assistance. I’m extremely frustrated with having to repeat the same information.
Please respond in writing to the email address I used previously and assign someone who can resolve this matter without further calls or transfers.
and I require a response via email only.
I cannot take phone calls at work, and despite requesting email communication, multiple consultants have phoned me without providing any assistance. I’m extremely frustrated with having to repeat the same information.
Please respond in writing to the email address I used previously and assign someone who can resolve this matter without further calls or transfers.
Standard Bank's replyOfficial
22 Nov 2025, 10:26Good day Phumelele,
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Nov 2025, 10:26
Official
Good day Phumelele,
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
PK
Phumelele K's updateReviewer Update
18 Dec 2025, 10:09It has now been over a month since I lodged my complaint, and I have yet to receive any meaningful feedback or resolution. This prolonged silence is deeply concerning and suggests a lack of accountability regarding the conduct of your employee, Ms. Nomkhosi Cele.
My concern is not about revising or canceling a signed contract. Rather, it relates to the misinformation I was provided. I was explicitly told by Ms. Cele that I could not negotiate my interest rate. However, another consultant later confirmed that negotiation is in fact possible, but stated that since the contract had already been signed, nothing could be done at that stage. This directly contradicts the information I was given and raises serious concerns about honesty, professionalism, and internal communication standards.
Despite my excellent payment record, I was denied the opportunity to negotiate, based solely on incorrect information. To date, no investigation has been conducted, nor has anyone taken the time to address or clarify this discrepancy with me.
As a customer of Standard Bank for over a decade, I find this treatment unacceptable and extremely disappointing. The lack of transparency and failure to address misinformation undermines my trust in the bank and raises serious questions about its business practices. At this point, I feel misled and unfairly treated.
I request a formal response, a thorough investigation into this matter, and clear feedback on the steps being taken to address it. I expect this issue to be treated with the seriousness it deserves. Please dont call, respond using my email.
My concern is not about revising or canceling a signed contract. Rather, it relates to the misinformation I was provided. I was explicitly told by Ms. Cele that I could not negotiate my interest rate. However, another consultant later confirmed that negotiation is in fact possible, but stated that since the contract had already been signed, nothing could be done at that stage. This directly contradicts the information I was given and raises serious concerns about honesty, professionalism, and internal communication standards.
Despite my excellent payment record, I was denied the opportunity to negotiate, based solely on incorrect information. To date, no investigation has been conducted, nor has anyone taken the time to address or clarify this discrepancy with me.
As a customer of Standard Bank for over a decade, I find this treatment unacceptable and extremely disappointing. The lack of transparency and failure to address misinformation undermines my trust in the bank and raises serious questions about its business practices. At this point, I feel misled and unfairly treated.
I request a formal response, a thorough investigation into this matter, and clear feedback on the steps being taken to address it. I expect this issue to be treated with the seriousness it deserves. Please dont call, respond using my email.
PK
Phumelele K's update18 Dec 2025, 10:09
Reviewer Update
It has now been over a month since I lodged my complaint, and I have yet to receive any meaningful feedback or resolution. This prolonged silence is deeply concerning and suggests a lack of accountability regarding the conduct of your employee, Ms. Nomkhosi Cele.
My concern is not about revising or canceling a signed contract. Rather, it relates to the misinformation I was provided. I was explicitly told by Ms. Cele that I could not negotiate my interest rate. However, another consultant later confirmed that negotiation is in fact possible, but stated that since the contract had already been signed, nothing could be done at that stage. This directly contradicts the information I was given and raises serious concerns about honesty, professionalism, and internal communication standards.
Despite my excellent payment record, I was denied the opportunity to negotiate, based solely on incorrect information. To date, no investigation has been conducted, nor has anyone taken the time to address or clarify this discrepancy with me.
As a customer of Standard Bank for over a decade, I find this treatment unacceptable and extremely disappointing. The lack of transparency and failure to address misinformation undermines my trust in the bank and raises serious questions about its business practices. At this point, I feel misled and unfairly treated.
I request a formal response, a thorough investigation into this matter, and clear feedback on the steps being taken to address it. I expect this issue to be treated with the seriousness it deserves. Please dont call, respond using my email.
My concern is not about revising or canceling a signed contract. Rather, it relates to the misinformation I was provided. I was explicitly told by Ms. Cele that I could not negotiate my interest rate. However, another consultant later confirmed that negotiation is in fact possible, but stated that since the contract had already been signed, nothing could be done at that stage. This directly contradicts the information I was given and raises serious concerns about honesty, professionalism, and internal communication standards.
Despite my excellent payment record, I was denied the opportunity to negotiate, based solely on incorrect information. To date, no investigation has been conducted, nor has anyone taken the time to address or clarify this discrepancy with me.
As a customer of Standard Bank for over a decade, I find this treatment unacceptable and extremely disappointing. The lack of transparency and failure to address misinformation undermines my trust in the bank and raises serious questions about its business practices. At this point, I feel misled and unfairly treated.
I request a formal response, a thorough investigation into this matter, and clear feedback on the steps being taken to address it. I expect this issue to be treated with the seriousness it deserves. Please dont call, respond using my email.
PK
Phumelele K's updateReviewer Update
15 Jan 2026, 09:50Are you going to assist me or I have to take this further?
PK
Phumelele K's update15 Jan 2026, 09:50
Reviewer Update
Are you going to assist me or I have to take this further?