MM
Mphothu M
1 reviews | Active since Jul 2019
25 Feb 2021, 02:21
Disgusting service
Again Standard Bank is giving us problems, on the 15th of February we have logged a claim on my fathers funeral cover and they had said their pay out is within 48 hours? It’s been ****** 9 days and we still haven’t received anything. Should we bring the corpse to the bank and you guys can decide what to do with it? It’s really disgusting that we are not even given feedback whatsoever. Can we have what is due to us because taking money from us was easy
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Standard Bank's replyOfficial
25 Feb 2021, 03:44Dear Mphothu Matima,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply25 Feb 2021, 03:44
Official
Dear Mphothu Matima,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********