MR
Merishce R

1 reviews | Active since Nov 2017

14 Jan 2020, 10:58

Disgusting service

I am utterly disgusted by the service I receive everyday at standard bank in tygervalley centre. I visit the bank every morning to make deposits. There is always just 1 teller working , the manager walks around with kfc most days and doesn’t care about the daily complaints made by regular and new customers like myself. The elderly and disabled are disregarded in this branch. Don’t we show that we care anymore? When did banks become so inhumane. Everyday I hope to get a better service here but it only gets worse- I type this out as I stand in the line waiting to be assisted by one of the two tellers who’s station is open. Why are here 3 tellers but always only one working ? The staff are unfriendly, unhelpful, unorganized and uninterested with absolutely no work ethic. I suggest this branch train its staff on customer service, or hire me and I’ll teach them how to do their jobs the right way AND make sure the customer feels taken care of effectively!

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Replies (1)
Standard Bank
Standard Bank's reply15 Jan 2020, 05:15
Official
 

Hello Marishce
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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********** (fax)
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