Disgusting service

<p>I have been with Standard Bank for 8 years. I had my previous bond with them that i was never late for payment. I then bought a house 2 and a half years ago. I wanted to get a bond extention to settle some bills and finish my building at home. They asked me for several documents, bank statements for all parties involved which i provided. Then they said they will let me know out come in 10 working days maximum. One month later, no one got back to me. I called twice and twice the call was dropped, eventually i got through for a consultant to tell mee oh sorry you have been declined because of the way i structure my account. No one advised me, i put a complaint through as we have neever been late on payment in almost 3 years and we just wanted to finish what we started. The lady gave me a new reference number and promissed that within 48 hours i will get a call advising me the outcome as we are great payers and should be awarded the extention. Its now another month gone by not one phoe call from standard bank that i have 4 accounts with and a bond. We are now looking at going to FNB as we spoke to there management and they think they will be able to offer better interest rate with extention as my house is valued far more than what iam asking. If Standard Bank do not grant this extention i will be moving all my accounts and bond over to FNB as my wife is a great customer of theres already.</p>