AN
Augustin N

1 reviews | Active since May 2016

19 Nov 2016, 05:34

disgusting service

<p>Expected a transfer from Standard Bank to Standard Bank and almost 24 hours later it is still not reflecting in my acc. The person who done the transfer enquired with Standard Bank and was told they had technical issues. This sort of transfer supposed to reflect immediately. My little baby girl had to go without her milk because of your incompetency. I would say you guys are moving backwards. How long does it take such a large organisation to resolve a techincal issue?? People are dependant on their money and you are holding it because of your problems.</p>

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Replies (2)
Standard Bank
Standard Bank's reply21 Nov 2016, 09:05
Official
Good day Augustin Nagiah Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter was allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***
Standard Bank
Standard Bank's reply21 Nov 2016, 13:45
Official

Dear Augustin Nagiah

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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