Disgusting service!

<p>I personally went in to Standard Bank JHB branch (on 13/10/2016) to hand in all documents relevant to a listing against my name by Standard Bank. The lady I dealt with called Shareneze stamped, signed, scanned and sent off to the relevant department and generated a REFERENCE NO: ********** 659. I was given a turn around time of 2 weeks (27/10/2016) and I called in twice, all I got told was that the matter was still in progress. On the 27th I called and asked why I still ahve not been contacted by anyone, she informed me that they still needed the very documents I had handed in 2 weeks earlier!! A Mr Gift Kgaphola is the person dealing with this, and he never once emailed or called me asking for them. I emailed them off to him and called him the next day asking when will this be resolved as I have already lost 2 valuble weeks and nothing had been done, he told me by month end. I have emailed him and called again, he told me he'd call me on the 31st October at 4pm. I did not and still have not received any communication from him. 01/11/2016 my calls do not get answered and my emails ignored. So after all this frustration and incompetence from Standard Bank I still have NO answer, do not know where I stand and no one has the decency to call me and inform me of anything. This has really been a terrible experience, I wouldn't recomment Standard Bank to anyone after this ordeal. This needs to be sorted out ASAP, as a matter of URGENCY!!!! Can someone please do their work, and actually try and save face. Really disappointed!!</p>