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Phumzile M

1 reviews | Active since Jul 2015

02 Oct 2023, 13:38

Disgusting service

Standard bank is the worst bank ever, I always regret getting financed by them when I was purchasing my car,they are so ***********. I cannot wait to finish my payment terms so that I can part ways with them. I have learned the hard way believe me.Their service is horrible, their turn around time is shocking.

I app**** for a month holiday break on my vehicle payment and they approved it and confirmed that they will not debit my account at the end of September, to my surprise they debited the account, I logged a complaint yesterday and still waiting for them to come back to me with a solution.They are very quick to reply on social media but doing the right thing is where they fail...This is such an inconvenience. I hope people see this and stay away from standard bank.

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Replies (2)
Standard Bank
Standard Bank's reply02 Oct 2023, 13:40
Official
Hi Phumzile

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply11 Oct 2023, 13:57
Official
Hi Phumzile

Thank you for taking our call. We appreciate you giving us the chance to make your interaction with us positive. We are very happy we could help, and our team has told us that the issue has been handled to your satisfaction. 

We are always available to help if you require any additional support.

Kindest regards, Standard Bank Hello Peter Team***