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ivan P
1 reviews | Active since Feb 2016
15 Oct 2021, 15:53
Disgusting service
Standard bank mobile Very disappointed with call center service as I got my sim last month did a port my number on 20 September and now 15 October still cannot use my phone. Called in and they say they'll have to do again as it didn't pull through. They said they'll call me back today and no call as yet. Also when u dial 135 u hold for over 10 minutes and then the call gets cut. - 0 stars
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Replies (3)
Standard Bank's replyOfficial
16 Oct 2021, 01:34 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Standard Bank's reply16 Oct 2021, 01:34
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
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ivan P's updateReviewer Update
19 Oct 2021, 10:01At last receiving a phone call yesterday regarding my complaint and I was assured that by the close of business my cell number will be sorted out and they will call before close of business (17:30)
To confirm activation.
Guess what as usual still where I was with a SIM card that as no use for me.
I fine I am moving along to a institute that can provide a service without any hiccups
To confirm activation.
Guess what as usual still where I was with a SIM card that as no use for me.
I fine I am moving along to a institute that can provide a service without any hiccups
iP
ivan P's update19 Oct 2021, 10:01
Reviewer Update
At last receiving a phone call yesterday regarding my complaint and I was assured that by the close of business my cell number will be sorted out and they will call before close of business (17:30)
To confirm activation.
Guess what as usual still where I was with a SIM card that as no use for me.
I fine I am moving along to a institute that can provide a service without any hiccups
To confirm activation.
Guess what as usual still where I was with a SIM card that as no use for me.
I fine I am moving along to a institute that can provide a service without any hiccups
iP
ivan P's updateReviewer Update
19 Nov 2021, 14:59Pathetic service as usual
Gone back to square one someone did a reversal on my port number and now I can't use my phone and they still want to charge me cause apparently need to give them 30 days notice to cancel my mobile account, for a service that's not working.
What bull****
Gone back to square one someone did a reversal on my port number and now I can't use my phone and they still want to charge me cause apparently need to give them 30 days notice to cancel my mobile account, for a service that's not working.
What bull****
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ivan P's update19 Nov 2021, 14:59
Reviewer Update
Pathetic service as usual
Gone back to square one someone did a reversal on my port number and now I can't use my phone and they still want to charge me cause apparently need to give them 30 days notice to cancel my mobile account, for a service that's not working.
What bull****
Gone back to square one someone did a reversal on my port number and now I can't use my phone and they still want to charge me cause apparently need to give them 30 days notice to cancel my mobile account, for a service that's not working.
What bull****