CB
Carol B
1 reviews | Active since Mar 2013
25 Oct 2024, 20:32
Disgusting service
I accidentally transferred a fairly large amount of money from my current account at standard bank to my home loan and now I can’t transfer it back I have emailed home loans and asked them to transfer it back asap but I re received a reply today to say they need a letter signed by all parties on the loan!! I am the only party on the loan and every single time I try get any thing done with home loan I get told this same stupid thing!!!! I have all my accounts with standard bank and have been for over 30 years but I think it’s time to move. Yes, I made a mistake transferring money to this account but I need the money back and I always pay my homeloan. I am really frustrated that the process is so complicated and unprofessional I’m not at all impressed standard bank!!!!’ This is a very simple thing, I would hate to see you handle complex issues. Absolutely useless. I want my money back in my current account asap. Carol
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
26 Oct 2024, 12:25Dear Customer,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply26 Oct 2024, 12:25
Official
Dear Customer,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
CB
Carol B's updateReviewer Update
28 Oct 2024, 06:26Hi Standard bank
One of your team did call me on Saturday only to advise that she was unable to assist as home loans are closed. It’s Monday morning and I will be waiting to see if someone calls today and actually assists me because quite honestly I’m really unimpressed with Standard banks level of service and the way they operate, it’s apparent to me that staff are not well trained and seem unable to help. In case you missed the original point I accidentally transferred money into my bond account which now I can’t transfer back, yes it was an error however it should be relatively easy to fix. I await to hear from you please be aware that this is urgent. Thanks Carol
One of your team did call me on Saturday only to advise that she was unable to assist as home loans are closed. It’s Monday morning and I will be waiting to see if someone calls today and actually assists me because quite honestly I’m really unimpressed with Standard banks level of service and the way they operate, it’s apparent to me that staff are not well trained and seem unable to help. In case you missed the original point I accidentally transferred money into my bond account which now I can’t transfer back, yes it was an error however it should be relatively easy to fix. I await to hear from you please be aware that this is urgent. Thanks Carol
CB
Carol B's update28 Oct 2024, 06:26
Reviewer Update
Hi Standard bank
One of your team did call me on Saturday only to advise that she was unable to assist as home loans are closed. It’s Monday morning and I will be waiting to see if someone calls today and actually assists me because quite honestly I’m really unimpressed with Standard banks level of service and the way they operate, it’s apparent to me that staff are not well trained and seem unable to help. In case you missed the original point I accidentally transferred money into my bond account which now I can’t transfer back, yes it was an error however it should be relatively easy to fix. I await to hear from you please be aware that this is urgent. Thanks Carol
One of your team did call me on Saturday only to advise that she was unable to assist as home loans are closed. It’s Monday morning and I will be waiting to see if someone calls today and actually assists me because quite honestly I’m really unimpressed with Standard banks level of service and the way they operate, it’s apparent to me that staff are not well trained and seem unable to help. In case you missed the original point I accidentally transferred money into my bond account which now I can’t transfer back, yes it was an error however it should be relatively easy to fix. I await to hear from you please be aware that this is urgent. Thanks Carol
Standard Bank's replyOfficial
28 Oct 2024, 08:08Hi Carol
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Oct 2024, 08:08
Official
Hi Carol
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
28 Oct 2024, 12:43Dear Carol,
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply28 Oct 2024, 12:43
Official
Dear Carol,
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team ***
CB
Carol B's updateReviewer Update
29 Oct 2024, 13:17Hi, my issue was resolved effectively and efficiently by a lovely lady called Emma and a lovely gentleman called Unity. Thank you both for the support and excellent service. Regards carol
CB
Carol B's update29 Oct 2024, 13:17
Reviewer Update
Hi, my issue was resolved effectively and efficiently by a lovely lady called Emma and a lovely gentleman called Unity. Thank you both for the support and excellent service. Regards carol
Standard Bank's replyOfficial
29 Oct 2024, 14:19Dear Carol
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply29 Oct 2024, 14:19
Official
Dear Carol
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***