Disgusting service

Standard Bank's service is extremely appalling. My mother who is over the age of 60, sent her Banker an email requesting a meeting, the Banker did not get back to her. She then went into The Glen branch, where she was made to wait for 3hrs for service! This is someone who has been banking with them for years- this indicates a total disregard for customer service. I should've moved her over to FNB when the chance arose because this is disgusting to say the least. She must now deal with a Banker who doesn't seem keen to assist! In a country full of unemployed eager graduates seeking employment, people who don't care for what they do should make space for those who actually want to work. The email was sent to Bridgette Bokaba, she's now been waiting for 3hrs to get assistance from a grumpy Siyabonga. You ought to be ashamed.