Disgusting Service

My bank account was hacked on June 22. Reported it the same day inside the branch. 5 days later i received an sms stating case concluded.i went back 3 tines to the branch to follow up..no feedback was given. It is a month now and i still dont have a refund or prooper explanation or sms or phine,call or email, if this is how standard bank is operating these days, maybe you sgould have a relook at your principals and your customer feedback as it is non existing..i am an 80 year old pensioner, where money matter, i will go to the press if i dont get a proper response within 48hrs. I think i have waited long enough with no feedback.