Disgusting service

After going back and forth, wasting money on calls and time on emails, I am going to close my account. Don't assign pesonal bankers who have no interest in even bothering to respond to you. Don't make promises of services to be delivered and you don't do so. Is it because I am average person who doesn't have 6 or 7 figures in my account? And tell Zainab that after saying that I should contact if I need anything and then she just doesn't bother to respond to anything, is very ****py service. And don't bother to call me because every person I speak to at the bank is just lying and saying things they think I want to hear to shut me up.