Disgusting service

<p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I was retrenched and claimed from insurance for my credit card instalments. They paid a lump sum for 3 months on advance. I was then charged a late payment fee and was asked for the instalment payment in my second month. I have spent about 5 hours on the phone altogether between credit card division and insurance to explain that insurance are adamant that they pay in advance yet credit division don't accept this. Surely other people have claimed before me?? In 2 months no one has been able to assist me. Again this month I'm chargedcharged another late payment fee yet it was paid 3 months ago by insurance.</p> <p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; font-size: 11px; line-height: 15px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Even complaints to my personal Prestige banker have accomplished nothing so what are we paying for. I'm disgusted in this treatment and will be moving my accounts to another bank asap. </p>