Disgusting service

My bank card was ****** on the 12/04/2016. I immediately blocked the card via the internet banking application and a replacement cheque card was automatically ordered. I visited the N1 city branch on the 14/04/2016 with the intention of withdrawing cash so that I may survive whilst I await my new bank card ( which I paid a replacement fee of R130 for!) the branch manager then advised me that I rider to withdraw I will need a bank card which I will need to purchase for an additional R130. I strongly disagreed an requested for an alternative only to be told that I may do a card less cash withdrawal at the cost of R60!!!! I am stranded and am in need of cash and my bank who I've been banking with all my life and recently opened a home loan account with offers me this terrible service! I refuse to be associated with your bank!