Disgusting service

I am disgusted with how this bank, I had put through a request for a payment relief for my homeloan as I was unemployed went through a long and frankly stupid process. While this process was going on money was still taken for loan and this added to the frustration. I was then called and told an accessor would come out and check things and they would make a decision from there to date no response I then received and email asking when they can call me or I should email a person, I send the email no response to that. I get a call from some person saying I requested assistance to makeup outstanding payments I tell them the situation but they say this is not about that. We agree to do this they add to my loan payments which is ok. I still have not received any documents pertaining to this. I still have not received any response about if I could get payment relief is this the way standard bank operates is this how you avoid giving something back to your customers. I was fooled into agreeing to things now all calls from you have stopped because you assume that I am employed things will go back to normal. Sorry but being unemployed doesn’t mean that once you get a job things will be ok, just think about that. These banks are all the same they want to offer you hundreds of amazing things and when you ask for one you can’t get it. If I can pay my loan at the end of next month I’m sure you will call my so fast to find out what happened this is absolutely disgusting.