DISGUSTING SERVICE!!

On the 17th February 2016, I app**** for an additional bond on my existing 10 year old bond with Std Bank. I was told we would qualify for the maximum amount we required. After nearly 3 weeks, a consultant contacted me to advise that I only qualify for a third of what I require and they would send an evaluator out to value the property. After 2 weeks I contacted the call centre and they said that it wasn't approved and I had to re-submit all the documents in order to re-apply. These documents were re-submitted on the 4th March 2016. After numerous calls to their call centre, I was advised today that they are missing documents, documents which were sent to them on the 4th March and they confirmed receipt of these documents!!!! I have now AGAIN emailed this large list of documents to them. I was told it would take 5 days from date of application!!!.....we're now nearly 6 weeks from date of application and no further along than we were then! Come on homeloans!!! Where is your customer service and sense of urgency???? Your \motto\" is 'MOVING FORWARD' but your actions show you're moving backwards at a drastic rate!"