Disgusting service

My problem with standard bank has been on going since last year November till now, I have done everything they have asked me to, and yet nothing is being done, all I'm going to end up with is a bad credit record due to the incompetence of your staff and your system, I have sent numerous emails accompanied with documents but no one is bringing their part, I can't even use the standard bank account due to the unresolved issues with it, and my problem still persists till now, I have been promised phone calls from branch managers that don't even call back, and I have to go to the bank each and everytime for the same issue, during this pandemic and I'm 8 months pregnant, this issue has been on going for the longest of time, and all I'm requesting is for it to be resolved, I do not need such stress right now