disgusting service

i have been waiting for my gold cheque replacement card since 22 January 2024, and only when i followed up on Tuesday that they told me that consultant did not update the correct contact number and to top it up yesterday i receive an sms saying they are unsuccessful in contacting me and i called them today they are telling that i will get my only tomorrow after 12.

imagine a delivery from Standard bank head office in the Johannesburg cbd to Sandton taking 11 days, better close the account once