Disgusting service

I would like someone to resolve this issue or contact me regarding this issue as it has been a week of going back and forth.

On Monday 27th July early morning, I app**** for a Standard Bank credit card online. I followed all prompts and uploaded all documentation.

I then also received an email from Standard Bank telling me to send relevant documentation to ***, which I then did.

At Monday at around 4PM , I received a phone call from a nice lady who then told me that everything has been approved and explained all terms and conditions, she then advised it would take 3 to 5 working days for the card to be delivered to the place that was agreed upon between the consultant and I.

On Tuesday morning I then received an SMS as well as an Email telling me that apparently my application is incomplete as I have outstanding documentation, which at this point i was confused as the lady had told me the previous day that everything was approved and all documents were received on her side.

So I called in , spoke to one of the customer care agents who then took down all my details and said she would email them and advise someone to give me a call back before the end of the day, as apparently she picked up no application under my ID number.

No call was received. All I wanted was just to speak to someone who can tell me what is going on with my application and for someone to confirm the email address for the documents to be sent through.

Then Wednesday same issue, I got another two SMS telling me to send my documents through , so I called again. This time I was transferred to the sales department as the lady in customer care was not able to assist. I then gave her all my details , including my reference number that I received online for applying for the credit card, she then tried and check and could not pick up the reference number and put me on hold for a whole 15 minutes. Mind you , at this point I am extremely upset as no one can assist me and tell me what the actual story is with my application. I then complained to the lady in the sales department , she the also emailed someone in that department telling them to call me back ASAP. She also said she would inform the manager or supervisor about my issue.

Then Thursday , I literally had my phone in my hand when Standard Bank called, it rang no longer than 2 seconds because by the time I had answered someone on the other end dropped the call. I then called back and was on the call waiting to be assisted then after 5 minutes the call just dropped.

I am appalled by the service I have received , as I work in a customer service industry as well and I would never treat my clients in such a way.

Then Friday, I received yet another SMS telling me that the application is incomplete and the documents needs to be sent through, yet I still have not received a call back. How many more times do I have to call in to ask for assistance when something like this should not even happen, it is extremely unprofessional.

I then called in again , which by now I took names and I spoke to a gentleman named Khanyisa in the sales department who again advised that there are no pending applications under my ID number. I explained to him the whole situation again which at this point i have no hope to being assisted as this will obviously be the 3rd or 4th person I am explaining my problem too. He then told me that the email address does not belong to Standard Bank but however does belong to a third party that does applications online on behalf of standard bank. So why am I then applying online on a Standard Bank website , if someone from a third party company is calling me to confirm my details and not a Standard bank consultant??? Anyway. Khanyisa then advised to wait for an SMS until Monday. Monday came, no SMS, no phone call, nothing.

I am highly irritated and disgusted in the overall service that I am receiving.

It is Tuesday now and still have not received a single courtesy phone call in reference to my many many complaints that was done with these consultants as well as those that I've posted online. Neither have I received an SMS telling me to collect my card

Either someone needs to call me back concerning this matter or cancel my credit card application , so that I can apply elsewhere. Honestly wish I didn't have to rate it, this doesn't even deserve a one star rating.