CG
Charnell G
1 reviews | Active since Nov 2017
11 Jul 2024, 10:50
Disgusting Service
Without funds for the last 2 weeks, Card *****, was advised to wait 5-6 working days. Followed up with the bank via banking app/at the bank and phoning the bank. Finally, the Line Manager – Tsholofelo, advised a refund will be processed (yesterday 10 July 2024)on my account. Checked my bank account today, and no money was refunded. Called the bank and was laughed at when I said that I have no money to pay for my son’s schools fees. Was advised that I need to wait an additional 3 working days for the refund to clear my account. Shocking and disgusting service from Standard Bank.
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Standard Bank's replyOfficial
11 Jul 2024, 11:20Hi Charnell
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Jul 2024, 11:20
Official
Hi Charnell
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team