JR
Julie R
1 reviews | Active since Apr 2014
31 Oct 2022, 22:08
DISGUSTING SERVICE
I have been trying to amend my OTP from my South African phone number to my email address for over 3 weeks now and still have had no success. I do NOT recommend Standard Bank and their 'Customer Service' at all, as I'm appalled at how I've been treated after being a loyal customer for years!! I have sent repeated emails asking for someone to contact me, but no response at all. If anybody bothers to even read these things, you can contact me on ***.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Nov 2022, 07:40Good Morning Julie
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Nov 2022, 07:40
Official
Good Morning Julie
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
JR
Julie R's updateReviewer Update
01 Nov 2022, 11:47Good morning Standard Bank
All good and well you respond here, but when will someone be calling or emailing my dad to get the problem resolved?????
I get given a number to call, but nobody answers, so how are people supposed to stay loyal.
Actions speak louder than words!!!
All good and well you respond here, but when will someone be calling or emailing my dad to get the problem resolved?????
I get given a number to call, but nobody answers, so how are people supposed to stay loyal.
Actions speak louder than words!!!
JR
Julie R's update01 Nov 2022, 11:47
Reviewer Update
Good morning Standard Bank
All good and well you respond here, but when will someone be calling or emailing my dad to get the problem resolved?????
I get given a number to call, but nobody answers, so how are people supposed to stay loyal.
Actions speak louder than words!!!
All good and well you respond here, but when will someone be calling or emailing my dad to get the problem resolved?????
I get given a number to call, but nobody answers, so how are people supposed to stay loyal.
Actions speak louder than words!!!
Standard Bank's replyOfficial
01 Nov 2022, 12:02Good Day Julie
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply01 Nov 2022, 12:02
Official
Good Day Julie
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***