1 reviews | Active since Jul 2021
Disgusting service
I have a student loan with standard bank and I am maternity leave so I am not allowed to pay my loan I have every intention continuing to pay my loan when I get back to work In August. I have been into the branch physically before going on leave to make arrangements I was put through to the relevant department they noted my case(THAT I WILL CONTINUE PAYING MY LOAN IN AUGUST WHEN I GET BACK TO WORK) yet every day I get called by standard bank agents hounding when I am going to pay my loan and everyday I explain and everyday they see I made arrangements (then why are you calling me) but today was the tip of the iceberg when they handed me over to css to arrange a payment plan. FYI I have not missed any payments for 2 years before going on maternity I am disgusted in standard banks lack of skill in communicating effectively with there customers.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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