DISGUSTING SERVICE

I've called Standard Bank Century City about 5 times this morning enquiring about my credit card. I've been put on hold on this line for over 10 minutes. As soon as I reach the consultant, they cannot help me somehow and I'm being transferred to the next department/consultant again. This happened about 4-5 times. I used to see Standard Bank as one of the best banks in SA, now they are not any better than the other Mickey mouse banks around. I'm so disappointed.