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Natisha N
1 reviews | Active since Jul 2011
27 Jun 2022, 08:45
Disgusting service.
Yesterday I made a made a payment of R240 from my internet banking into a wrong account in error. I called the call centre and Sibusiso advised me that I could not reverse the transaction. Instead he advised they could do a recall which could take 10 days and there was no gaurentee that I would get my money back. On top of that he advised that I would need to pay a fee of R300 to do this. What utter bull****. I cannot believe that I would need to pay to recall my own money....I would like to get this sorted asap please. I have been a standard bank customer for over 20 years and if this is the service I get them I think I'm going to look for a bank who can provide me a better service!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
27 Jun 2022, 09:27Hi Natisha
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply27 Jun 2022, 09:27
Official
Hi Natisha
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
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Natisha N's updateReviewer Update
27 Jun 2022, 15:47Well your solution is not resolving my issue. The standard bank person that emailed has just given me the exact same scenario above. I need a better solution please. Without paying R300 to get my own money back!!!!!!!!!
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Natisha N's update27 Jun 2022, 15:47
Reviewer Update
Well your solution is not resolving my issue. The standard bank person that emailed has just given me the exact same scenario above. I need a better solution please. Without paying R300 to get my own money back!!!!!!!!!
Standard Bank's replyOfficial
28 Jun 2022, 07:45Hi Natisha
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 27 June 2022
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 27 June 2022
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply28 Jun 2022, 07:45
Official
Hi Natisha
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 27 June 2022
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 27 June 2022
We appreciate your support and loyalty.
Standard Bank Help Centre
***