disgusting service

Just when you thought that the SA parliament was a circus then standard bank proved me wrong. I'm so disgusted with the service from Standard bank, I thought that my details will be protected as per CPA but there my application status was given to the third party who was not even involved in the application. On the 19 September I app**** for a substitute on my joint home loan with the bank, I was declined and the consultant from the branch promised to call me back on the 21 September, I ended up calling home loans for feedback on the 29 after more than 10 days of waiting. On the 1 October I was credit vetted again without my concern and the person that I share the home loan with was given information on my current substitute application is that even allowed because according to CPA my details should be protected @ all times, I want to get legal assistance for this matter to be resolved because the other party knows the outcome of my application without my knowledge. Get me someone to call me because I want this matter to be resolved and cancel the home loan, I'll go to SA home loans instead I'm sure my information will be protected.