Disgusting service

Good day to whom it may concern<br> <br> I would like to express my frustration and lack of commitment from the staff that has assisted me in the Nicolway branch.<br> <br> <br> 3 weeks ago the ATM had swallowed my card due to technical fault, fair enough I stopped the card and requested for a new card.<br> After receiving the SMS informing me that my card is ready for collection, I went over the Nicolway Branch.<br> Stood in the que for some time before the first lady assisted me, she got me to sign for my card, which shortly afterwards she notified me that there is a problem with the card and I need to see a consultant.<br> Stood in the que for some time AGAIN before the second lady assisted me, which informed me that there is a problem with the card and that she will log a call with internal IT and contact me with an update.<br> After 8 working days, I have received NO feedback. I called into the general enquiries desk, which a rude lady said she will redirect me to the Nicolway branch contact.<br> <br> After waiting on the line, a lady from the Head office answered. She had taken down all my details and said she will call me back with an update.<br> <br> It is now four days later and still NO feedback!!!