DISGUSTING SERVICE

I made a query regarding a personal loan to find out if I qualify for one and how much the morning of 26/08/2015. The lady that assist me was very friendly and helpful, however I never said I want to go ahead with the loan. That very afternoon they transferred an amount of R55900.00 to my cheque account. That was very fast server, but I never signed any document or agreed upon taking the loan. I then phoned head office to assist me with transferring the money back as I did not want it (the interest is way too high). She then said I can go on my internet banking and just transfer it then must go into the branch to close the account. Well thanks to Standard Banks great service again I was left with having to make time to go into the branch to first get them to open that one account I was suppose to transfer the money too and then they will close it. However lucky me they went and deducted R1300.00 from my account for interest. I have to say I am truly fed up with the service from Standard bank, its constant issues when I have to open an account of move accounts. So please can you sort this out ASAP and transfer the money back and sort out this mess!