Disgusting Service

Standard Bank suspended my bank account. This happens during the week which makes it inconvenient for me to take off work and get to a branch to rectify this problem. I called the customer care line because your branch telephone numbers are never given to clients to enquire if I could go to their branch at OR Tambo Airport after hours to rectify this issue. I spoke to a very *********** consultant and was told yes, I could, and they close at 21h00. To confirm if they would assist with the FICA documents I asked twice, and she assured me that they will. I travelled over 50km to get there only to be told that the branch is under renovation - could this consultant not inform me that? Nobody at Standard Bank knows what they are doing or have any client ethics. I am tired of dealing with people at Standard Bank that have no idea on how to do their job!!!! I will appreciate it if someone at Executive level from Standard Bank gives me a call to rectify this issue as my salary goes in at the end of this week and I have debits orders going off that account.