NZ
Nelisiwe Z
1 reviews | Active since Oct 2017
29 Jul 2019, 08:25
Disgusting Service
Pathetic service from Standard Bank, last week Wednesday a ***** case was opened to this day no one has contacted me, lodged a complaint on Hellopeter still was not contacted. I called this morning and spoke to Vian who said why did I call in to stop the card and the is an option to stop the card at the ATM, when I got frustrated he told me he's educating me I should not raise my voice, then kept me on hold for 10mins only to Tell me that his system is slow he will call me back.
Standard Bank you treat your customers with no respect as if you are doing us a favor. I lost R4900 and still get unprofessional service from you. CAN I BE ASSISTED AND REFUNDED PLEASE!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
29 Jul 2019, 14:29Dear Nelisiwe
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Standard Bank's reply29 Jul 2019, 14:29
Official
Dear Nelisiwe
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
NZ
Nelisiwe Z's updateReviewer Update
29 Jul 2019, 15:57Wow! That's all you say to your customers. This is the second time I'm logging a complaint no one has contacted me
NZ
Nelisiwe Z's update29 Jul 2019, 15:57
Reviewer Update
Wow! That's all you say to your customers. This is the second time I'm logging a complaint no one has contacted me
Standard Bank's replyOfficial
01 Aug 2019, 13:33Dear Nelisiwe Zikalala
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply01 Aug 2019, 13:33
Official
Dear Nelisiwe Zikalala
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***