Disgusting Service

I called standard bank earlier (10am) on today to get my credit card limit increased. My application was approved and the bank was supposed to increase it but the lady who assisted me had a system problem. She advised me that she had logged a call with her team leader and promised me a call back within 2 hours. It's now 4 hours later and still no phone call. I was also promised a call back last week (twice) and still nothing had. I needed the money for my niece to be admitted into hospital and she is still waiting me. This bank doesn't care about other people's lives but their own, there is no sense of urgency what so ever, the least she could do was to call me and keep me update with the delay. I request that my application be processed and a written apologies for this from the agent and Team leader.

Regards Takatso Machaba