Disgusting service

I'm disgusted with the service I have been getting from standard bank in the last week. I have been calling and even lodged a complaint via hello Peter on Friday. I am unable to use my new standard bank gold card it keeps on getting blocked. I have been dealing with nonkululeko since Tuesday and my problem is still not resolved. I have had no money since last week yet standard bank cannot help me with the money in my account. No one can tell me where the block is coming from which Is ridiculous. Please can someone help me. I need this escalated to higher management. Even went to the greenstone and eastgate branches. Everytime someone says they will call me but they never do.