SJvR
Sherisca Janse van Rensburg

1 reviews | Active since Jul 2012

24 Jun 2015, 11:04

DISGUSTING SERVICE

Dearest Standardbank, what a irritation it is lately to bank with you. I've been waiting for two months now for a customer agent to phone me for a simple thing such as to join my Credit Card with my Cheque Card. Now your bank is bothering me every week twice a week, insisting that I have a hospital plan with Standard Bank, well I am not aware of this and with the 08 Calls I have received I've requested to send all necessary documentation on to me, well I am still waiting for it !! As a result of the poor service I have received for numerous issues in 2016 I have decided to move my bank account to FNB, by the way I know of 4 other clients who are closing their bank accounts due to POOR SERVICE !!

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Replies (1)
Standard Bank
Standard Bank's reply24 Jun 2015, 13:05
Official
Hello sherisca,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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