Disgusting Service

I received text message notification of my stop orders being deducted yesterday. I transferred additional funds to cover this. I went into Std Bank Sea Point yesterday to ensure all was in order. It was and confirmed by Fatima. Today I received a text saying 1 bank order was returned due to no funds & I was charged R115! These payments went off on the 1st & I got a message of this on the 2nd. Today a text comes through stating the charge. When the account was checked yesterday with over R5000 credit no change or return was visible for the 1st. Lizelle, Fatima's line manager was very unhelpful today & hardly listed to what I had to say. I then gave up talking to her and insisted on seeing the branch manager who was conveniently on the phone but I was assured that Sue Ann Fischer would call me back. What a surprise, still no call & this is not the first time. I refuse to pay a bank charge of R115 when funds were clearly in my account, this is day light *******. If this charge is not refunded I will take my banking and all my fixed deposits, etc to another, more competent bank. The service at Standard Bank is simply appalling, they should be ashamed.