Disgusting service

I went to swipe yesterday (24 of April 2015) at FNB twice and the transaction had failed but my money got taken away.so my friend swiped and it went through and he was also standard bank. I went to the bank today (25 April 2015) and I got no where. I explained the problem and got a new card at my own cost. Then I wanted to speak to the branch manager and no manger was in today. The consultants can't give me an answer with regards to why my card didn't work and my friends did and I got a card last year. I've been with standard bank for 5 years now and never have I had such problems. I don't get offered anything no benefits I got endless problems and yet no one can help. I got my salary transferred to my account and got an SMS and it said available balance R0.00 but yet when I log online I got money. And it's not the first time I have kept all SMS as proof and slips. I am so disgusted. So they told me come back Monday to see the branch manager and if Standard bank is closed on Monday (27 April 2015) then I will be taking this matter further!! And yet FNB I have never banked with they offering me a gold cheque card and standard bank won't even offer me a silver card.