Disgusting service

I called in yesterday to get a settlement letter and copy of Natis. i was helped by a gentlemen by the name of Renaldo Hassan. He could not assist me with the NAtis as he could not find it. He then said he will log a request and email it to me. I still have not received it. i then called this morning and was told to log a request again and it will take up to 4 hours. This is insane. I then called the complaints department to lay a complaint. I spoke to Serisha who was very unhelpful and rude. I cannot believe how shocking the service from standard bank is. I personally bank with Standard Bank and after this episode, i will be changing my bank to F.N.B who are so much more customer orientated.