disgusting service

<p>i had made a deposit from a standard bank to another standard bank account as i was securing a deposit for a brand new car.This transaction was done inside the bank by an authorised teller,who issued me with a document as proof of payment into the account.</p> <p>it turned out that the funds never left my account and obviously never received to the recipient account.As a result my brand new car was witheld from me until further proof of payment was given.i attempted to call the standard bank call centre,on several occassions with absoloutly no answer!!!!!</p> <p>i went to the bank and spoke to the branch manager who actuallly did the transaction on the day,and she had no clue as to what was going on!no answers were given to me,no formal appology,as i had to take an entire day off from work to sort out an issue that could of been prevented had standard bank completed their work!i was inconvenienced and grossly embaressed at the Car delaership for having not payed the deposit and taken the car!</p> <p>this kind of service is absolutely pathetic and totally unprofessional.Their service is really slipping and as a prestige customer i am actually getting rediculous service.i am highly dissapointed and deserve better!</p>