Disgusting service

It's almost 3 weeks now that I've gone through the process of completeing documentation , sitting on calls and sending e-mails to open up tax free savings accounts. Nothing has materialized as per what was promised. One would think that giving business to the bank is sufficient enough to provide a decent service but I am a private banker and this is the service from the private banking team. Leaves me with lots to consider given that my kids will be opening up accounts soon.