Disgusting Pensioner harassment by Std Bank

Disgusting, shocking, jaw dropping ...shall I just stop there as I could keep going for a long time. I am appalled at the lack of professionalism and just normal decency a busissness can show. My parents and I have been part of Std Bank for over 30 years and have an outstanding record which has no apparent value or merit. My dad's std bank credit card got compromised recently so I called the bank and notified the and canceled the card. Said I did not want a new one as this second time it had been compromised etc. My parents are elderly in 80s and Dad does not drive. I said I would wait to see what happened re the ***** investigation before deciding on if I wanted another credit card. Didn't heard anything. Made calls. And the joyous thing about standard Bank is that no department seems to have connection with the other. Os this means I have to get past from one department to another explaining the situation over and over again and that's everything you phone. My folks then started to receive a demand for R25.00. Yes let me wite that again. My folks started receiving phone calls for an outstanding amount/demand for R25.00. I know what you think, you mean R2500 or R25K ...NO R25.00. They received about 10 phone call in one week. And then sms's etc. So why didn't my folks just pay well here it is. I had called the bank as said numerous times to tell them I had cancelled card due to *****. I had not ordered a new one. Would make payment once they sorted incident and confirmed where I could make payment. Still waiting and when spoke to oneof the many areas they did not reflect an outstanding amount anywhere of R25.00. Truly two elderly customers of more than 30years. Never had bad or negative debt. You are phoning about a mysterious R25.00 that you are setting lawyers on. ****ING kidding me. I am FREAKING angry and disgusted. That you can treat them like that. You are unprofessional and heartless and really...R25.00. What about the ********** and the people owing hundreds and thousands. You go after two pensioners 79, and 81 years old for R25.00. Can understand your wise logical sound decisions. NOT!!!!!!!!!!!!