Disgusting. I am so disappointed and want to move all my services to a bank that I can trust.

Standard Bank Card Division have been charging me R20 a month since 2006 for a secondary card. This secondary card was issued in 2006 and was last used in 2010. (NEARLY 10 YEARS!!!) Surely Credit cards expire (even secondary ones!). So when the secondary card was not collected (the first time after it expired) why did you still carry on charging me? According to the call center lady that assisted me with my query - a secondary card was sent to Century City/Canal Walk in 2014 but it was returned because it was not collected. WHY AT THIS STAGE did someone not contact me - the ACCOUNT holder and inquire why it was not collected (my contact details have been the same for the past 20 years)? NOOOOO. Standard bank just carries on charging a person each and EVERY month. Surely if you KNOW that no secondary card was accepted by the customer - they cannot use it - why should they pay for it??? In my eyes you have been *****ing from me. It definitely feels like *****. I have been a loyal Standard Bank customer for the past 33 years, I have ALL my banking products through Standard Bank and now I feel like I have been used and abused. Is this how you treat your LOYAL customers. In my eyes you have ****** from me and I have no problem sharing with everyone I know, just how I have been wronged. In my eyes Standard bank owes me R240 a year since the beginning of 2014.