Disgusting/Horrible/Useless Service

I have being going to the Chatsworth Standard Bank branch For the pass four months(over 10 visits and phone calls),to reslove a issue with my Standard Bank home loan. In-order for me to slove my home loans issue i and my wife had to register for FICA .The Standard Bank consultant Kessie who is handling my issue is unprofessional,and lacks the intellect to be in the position she currently is in.Everytime i Phone Standard bank <br> head office JHB to queiry if my Fica is successful they state that Chatsworth Standard bank branch did not process the documents on their side .So i go back to Consultant kessie and she resubmits the Fica process .There after this process goes on for the pass four months ,Where Standard bank Head office Jhb states that <br> no Fica documents is submitted from the Chatsworth Standard Bank Branch .I have resubmitted the Fica process with Kessie four times now .Everything that Consultant kessie requested from us we have done ,from getting my Home Re-asset and my son in JHB to also Fica, which i have Proof off.Clearly Consultant Kessie do not know how to do her job and is wasting my time.I with like upper level management to contact me in regards to this.