Disgusting - Home loan application still pending 3 weeks

This is the second complaint that I'm posting in a few days because despite the initial complaint, my home loan application is still not receiving the attention that I expect. It is now 2 days short of 3 weeks since I submitted the application and Standard Bank has not given me feedback in writing to secure the property. In 1 week the offer to purchase is void because 30 days would have passed since signing. One does not expect this (excuse my language) *** service from a bank where all your accounts are held. Absolutely shocking that Standard Bank attaches no urgency to a time sensitive application. This is last straw and I will be moving all my accounts to another bank.