Disgusting ***** agent Adel van Eden threatened, intimidated and victimized me. Rude

So I received monies into my account in November 2020 as it was my birthday month. I thanked my family members and spent it. In January 2021 I receive a call stating that one of the deposits was mistakenly/ **********ly transferred to my account. I then comply and agree to make payments monthly as I have spent the money. I was forced to make branch cash deposits because for some reason they don't accept EFT so I make the first 2 payments and then I catch the Covid virus on the 3rd month. I advise the ***** department that I'm ill and cannot make branch deposits and would like banking details to make EFT payments. I was again told that Standard Bank doesn't accept EFT payments. I get better and inform then that their branch is one of the few places outside of my routine and its possible that I caught the virus there so for mine and my family's safety, I'd like to get EFT banking details and not visit their branch. My emails have since been disregarded yet she sends me emails daily with threats. The same ***** agent Adel van Eden is the one who forced me to make branch payments even after the branch consultant advised that payments can be made to the account by EFT. She sent me disgusting and insulting emails thereafter and has threatened to issue letter of demand and hand me over to lawyers. In one email she threatens to inform my employer. I work for a financial institution so I know that all she is saying is nonsense. Should I get no joy or fair and decent assistance from this, I'll be moving on to the Banking Ombudsman, social media and even the CEO's complaint desk - I've got all emails from inception of this matter. Standard Bank has been my bank for more than 10 years now and this is disgusting.