Disgusting experience at Standard Bank Eersteriver 7100

I am writing to formally raise a complaint regarding the unacceptable treatment my mother received from one of your staff members, Ms. Mandy Jones, at your Eersteriver branch on Thursday, 9 October 2025.

My mother, a long-standing Standard Bank client with a private banker, visited the branch that morning to sign documents that had been prearranged as she needed to leave for work in Green Point. During her interaction, Ms. Jones was dismissive, unprofessional, and repeatedly stated that she was “doing my mother a favor,” despite simply carrying out her duties.

The situation worsened when Ms. Jones handed my mother the forms and said, “See if you understand what’s going on here,” in a tone that was belittling and deeply disrespectful. This behavior left my mother humiliated and distressed. No client should ever be treated in such a manner, least of all a loyal customer who has trusted Standard Bank for many years.

I urge you to investigate this matter seriously and take appropriate action to ensure that no other client experiences this kind of treatment. We are deeply disappointed and are now reconsidering our relationship with Standard Bank due to this incident.

We request acknowledgment of this complaint and feedback on the outcome of your investigation.

Yours sincerely, Micaela Sadan *** Tessa Sadan, Standard Bank