AR
Alyssa R
1 reviews | Active since May 2020
11 Sept 2020, 16:39
Disgusting excuse for a bank! *******
Standard Bank you are a BUNCH of *******!!! Money deposited into an old and ancient account, I forgot was even open as I was a child when it was, have all been lost because those assholes didn't tell me and yet kept charging me for a garbage admin amount for keeping it open! I DIDNT EVEN KNOW IT WAS STILL Open!!!!!! They then feel justified for *****ing thousands of rand based on them thinking they are owed that money for having a student account open. An account I don't use and forgot I even had!!!!!! Very convenient. Don't kid yourselves. You are *******!!!!!!!!!
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Replies (2)
Standard Bank's replyOfficial
12 Sept 2020, 03:35Hello Alyssa
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply12 Sept 2020, 03:35
Official
Hello Alyssa
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
01 Oct 2020, 16:04Good day Alyssa,
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
Standard Bank's reply01 Oct 2020, 16:04
Official
Good day Alyssa,
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre