Disgusting & disrespectful. A slap in the face. To think my Grandfather worked for this establishment for 40 years and this is how his family gets treated after his passing.

There should be a button for no stars for Standard Bank. Worst bank to ever deal with. Do not use them for normal banking or any other service especially to do an estate. They simply do not care, they do not take the time to read emails or to gather information. The insurer they use apparently does not have any form of policy wording and the excuse is "it's an umbrella fund". They tell you to send them the details of the claim and then ignore it. No regard for human life, it's winter and the ceiling of the house collapsed but for 21 days they have done NOTHING knowing my mom lives in that house and has stage 4 cancer.

We pose multiple questions and none of them gets answered, which makes me question what the heck is going on in the back end or are corresponding with someone else related to the estate.

We noted that disturbing information was provided to Standard bank in terms of my mom and seems this has been taken to heart and caused this entire situation where seemingly you do not want to deal with us. Let it be noted that we do not take this lightly.

Even when you inform management all you get back is a "it was with regret that I learned about your dissatisfaction" they did not learn about this now, they have known since Feb already about the mess Standarbank has made.

We have given them ample time and deadlines but yet here we are still having issues and no proper answers to our questions. Disgusting & disrespectful. A slap in the face. To think my Grandfather worked for this establishment for 40 years and this is how his family gets treated after his passing.