Disgusting Customer srvice

Visited Windermere Branch to renew my ATM card which was due to expire and to amend chq a/c from Elite to Consolidator. Lisa Pillay indicated that the Id image on the system was not clear, needs to be in colour and the ID was verified by a third party. I viewed the document which was clear. The verification of the ID was done at Chatsworth branch but was partially obscured. She also indicated that the image of my Proof of Address was not clear so she could not assist. Told her due to lockdown I could not just visit the bank again and that the imaging issue was not my fault. It is the banks problem. She shifted blame to Chatsworth branch. Told her I will be inconvenienced and will have to pay the monthly service fee of R107 instead of R49 for the Consolidator account. She refused to assist. She only issued me with a new atm card. How could she do this if she required the FICA docs. Neither did she refer to a supervisor. I later went to Chatsworth branch with the requested documents. A Zanele was screening the queue on the outside. She said the was a system problem so I will not be able to amend my account. I asked her to at least take in the FICA documents and scan them when the technical problems where resolved. She refused. I have to make another trip to the bank to resubmit Fica documents although I am Fica compliant on the system and I will have to pay higher service fees until then. Neither of the employees tried to go the extra mile.