Disgusting customer service - Standard Bank

I went to Melkbosstrand Bank on the 1st September to report ********** debit orders off my account. I contacted the complaints division to advise that i have no feedback from anyone regarding when I can expect my account to be refunded back to me.

JOSEPH WITTICKER in the complaints department proceeded to tell me it's my fault as i didn't report the deductions within 40 days of the debits occuring and that i should check my account properly as Standard Bank are under NO OBLIGATION to return the money to me. He proceeded to ask me what i want to complain about - as the query was under the '40 day' query account. I must not expect anything before then. After that period of time, i may or may not get feedback, as it's up to the ********** COMPANY TO GIVE STANDARD BANK PERMISSION TO DEBIT THEIR ACCOUNT.

In other words - why am i wasting Standard Banks time?

I am DISGUSTED! I do not suggest anyone gives this bank the time of day. I'll be contacting FNB to ask them to assist me to move my account over to them.