Disgusting customer service once again

<p>I called standard bank between monday and tuesday last week to ask how much I have to pay in on my revolving credit to reach 15%.I was told by the call centre agent about R4103,00.I then decided to go to the standard bank branch at Zevenwacht branch where I was told by the service consultant I must pay R4103,00 however I will still not be allowed to withdraw the 15% as the money was paid in cash and standard bank only recognises it if its debit orders.I told them I have done this for and I was told they cant go back as far as 6months so they didnt believe me.I asked to speak to the manager..an arrogant man came to the counterYanelisa Biko who is the Business Banker but told me he was a stand-in manager.He told me straight away in a rudely manner without wasting anytime that I can pay back the rest of the money to reach 15% but that I will not be able to withdraw.I told him I was told when I opened the account about 15% there was no mention of the 15% that must be paid only via debit orders and he said ''well that must have changed''.I then asked for the complaints division number and very willingly he asked the consultant to give ********** 341 and I called the number and waited 36mins and when I finally got through I was told that the complaints department is closed.I am once again being treated like nobody by standard bank.You know everytime i mention standard bank my colleuagues will ask me what am I still doing with this bank because everymonth there's something new.I think I will take their advise now and move to a different bank.My account number is ********** 47 and my revolving credit account is linked to this cheque account.You can contact that is if there's somebody that still cares.I also want the Yanelisa Biko to contact me and apologise for the poor service he provided to me. I hope next time the branch manager is not there that standard bank get somebody else to stand-in someone that knows how to handle customer complaints instead of chasing customers away to competitors.Standard bank will really loose clients if that is how its people continues to be unprofessional and have no idea how to treat customers the right way.</p>