Disgusting Customer Service

Good day

Please note that on the 17/12/2020, requested bank statements from Jan 2010 to December 2014 for account no. *** and was advised buy the consultant that the statements would take 2/3 days to arrive and she will contact me once they are received.

After over a week of waiting I contacted the Lady responsible for sending the statements who advised me that the statements were sent within the 3 days to Anton Lembede branch to the consultant who requested the statements.

After numerous unsuccessful calls I decided to go into the branch on 9 January 2021 and spoke to a lady I was told is the Assistant Branch manager, who the advisd me that the statements have been received and I would need to pay R2400 after I was advised by the consultant who requested them that it would cost R65.

When asked to speak to the consultant, I was advised that she is on leave and will be back on Monday, 11 January 2021.

I then requested the matter be handed over to the Branch manager as I needed the statements Urgently as we were having a dispute with members of the Body Corporate which needed to be resolved by 31 December 2020.

I have since been given the run around by the Branch manager, the assistant branch manager and Consultant who keep changing their stories and trying to convince me that I am delusional.

I AM HIGHLY DISGUSTED BY THE POOR SERVICE AND DISHONESTY OF YOUR STAFF WHO ARE CLEARLY NOT LIVING UP TO THE STANDARD BANK VALUES, "INTEGRITY, HONESTY, CUSTOMER SATISFACTION AND PROFESSIONALISM" WHICH WERE CLEARLY NOT DISPLAYED.

I have never felt so disheartened, disgusted and humiliated in my entire life. Your branch manager clearly lacks leadership and customer service skills which is rubbing off onto his staff, Ethel and Dudu.

Highly Disappointed Customer

Doreen Stoffels ***